Gone are the days when you had to save up all your IT problems until you could justify an engineers visit – and then often find one issue took so much time that half didn’t even get looked at! The wonders of the internet allow us to view or take control of any PC (or MAC), provided that internet access itself isn’t the problem. Even if it is, then often a telephone call can help restore it to the point that we can get access.
The result? Problems are fixed quickly and efficiently, error messages can be shown when they appear, call outs are not needed 95% of the time, and often the user goes and makes a calming cup of tea and returns to a working computer. All we need now is a way of getting that cup of tea transferred to us remotely!
Is it safe? – Yes. (through our software anyway, everything is encrypted and all access is absolutely under your direct control at all times). Does it work? Yes. Does it cost money? Yes. Or maybe not; customers with a support agreement often get it included at no extra cost. As usual, use the contact form to get more information at no obligation
Most clients enter a support agreement to guarantee fast response and an efficient personal service - we know your systems, have them fully documented and can access them directly from our monitoring platform (only with your consent of course). These agreements can be for a set number of hours each month, or for unlimited remote support dependent on the number of users and servers you have.
Please talk to us to discuss your requirements in more detail - our aim is to come up with a solution which suits you and your company, not to persuade you to take out a contract which is too expensive, or which doesn't cover the issue you find most important. There is never any pressure to take up any of our recommendations so it is quite safe to talk! We believe it is the appropriateness of a solution which sells itself, not the arts and wiles of a professional salesman.
24-hour remote monitoring of your servers, key PC’s and routers or other devices, status of your Antivirus and any alerts generated allows us to both anticipate and prevent man problems before they interrupt the user, and to rapidly diagnose and fix reported problems with the benefit of the extra historical information that becomes available.